How can we
help?

All purchases go through Apple. The plan, your local price and any free trial are shown on Apple's purchase sheet before you confirm. We never see your card details.

Manage or cancel

1. On your iPhone, open Settings → your name → Subscriptions and choose Primal, or
2. in the app, open Settings → Manage Subscription.

Cancelling stops the next renewal; you keep access until the end of the period you've paid for. Cancel at least 24 hours before the period ends to avoid the next charge.

Deleting the app or your Primal account does not cancel your subscription. Cancel it with Apple as above.

Restore a purchase: in the app, Settings → Manage Subscription → Restore purchases, signed in with the Apple ID you bought with.

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Primal uses Sign in with Apple, so there's no password to remember or leak. When you sign in you can choose to hide your email; Apple will give us a private relay address instead.

Getting a new iPhone? Install Primal and sign in with the same Apple ID to keep your subscription and community name. Your progress, streak and journal stay on your phone and are never sent to our servers, so they only come across if you set up the new iPhone from an iCloud or computer backup of the old one.

1. Open Settings → Privacy & data (or Settings → Account → Delete my account).
2. Tap Delete account & data.
3. Choose Delete now, or Delete after 24 hours if you'd like a window to change your mind. You can cancel a scheduled deletion from the same screen before the deadline.

Settings is inside the paid part of the app. If your subscription has ended, use email (below) instead; it works at any time.

Deletion removes your account, community posts, replies and photos, and public handle from our servers, and clears the app's data on your device, including your recovery records (those never leave your phone). Abuse reports and moderation records that mention your account are anonymised rather than deleted. If you allowed tracking, email us and we'll also ask AppsFlyer to erase the data it holds about your device. The Privacy Policy, section 11, lists everything in detail.

Deleting your account does not cancel an Apple subscription. Cancel it with Apple first.

Prefer email? Email admin@functionalapps.org with the subject line Delete account, and include the email address you signed in with (if Sign in with Apple hid your email, include your Primal handle too). We confirm the request by replying to the email on the account, then schedule the deletion to complete within 24 hours. You can log out of the app after sending it.

Open Settings → Privacy & data → Export my data. Primal prepares a JSON file with your records from the device and from our servers, which you can save or share from the iOS share sheet. A few details (such as notes and tags on check-ins, urges and relapses) aren't in it yet; email us for a complete copy, or for an export if your subscription has ended.

The same screen has Clear Leo chat history, which deletes your saved Leo conversations. They are only ever stored on your phone. Leo only sees the messages you choose to send it, so if you don't want AI processing, don't message Leo. Anonymous product analytics (funnel events only, never your account ID, recovery data or free text) are always on; to object, email admin@functionalapps.org.

The Blocker uses Apple's Screen Time on your iPhone. The first time you turn it on, iOS asks you to allow Screen Time access for Primal; tap Continue and confirm with Face ID, Touch ID or your passcode.

Once it's on, Primal applies Apple's web content filter, plus any apps and websites you choose to shield.

If it isn't working, check that Screen Time is enabled in Settings → Screen Time, that you allowed access for Primal, and that you're on the iPhone where you set it up. No blocker is bypass-proof; it's there to add friction at the moment that matters.

Primal is a self-help tool. It is not therapy, medical care or a crisis service, and Leo is an AI that can get things wrong. If you are in immediate danger, or might hurt yourself or someone else, call your local emergency number now.

• United StatesCall or text 988 (Suicide & Crisis Lifeline)
• United Kingdom & IrelandCall Samaritans on 116 123
• Anywhere elseFind a free, confidential line at findahelpline.com

If this habit is affecting your mental health, relationships or work, a licensed therapist can help alongside any app.