How can we
help?

All purchases go through Apple. The plan, your local price and any free trial are shown on Apple's purchase sheet before you confirm. We never see your card details.

Manage or cancel

1. On your iPhone, open Settings → your name → Subscriptions and choose Primal, or
2. in the app, open Settings → Manage Subscription.

Cancelling stops the next renewal; you keep access until the end of the period you've paid for. Cancel at least 24 hours before the period ends to avoid the next charge.

Deleting the app or your Primal account does not cancel your subscription. Cancel it with Apple as above.

Restore a purchase: in the app, Settings → Manage Subscription → Restore purchases, signed in with the Apple ID you bought with.

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

Primal uses Sign in with Apple, so there's no password to remember or leak. When you sign in you can choose to hide your email; Apple will give us a private relay address instead.

Getting a new iPhone? Install Primal and sign in with the same Apple ID to restore your journey. Your journal is never synced to our servers, so it only comes across if you set up the new iPhone from a backup of the old one.

1. Open Settings → Account → Delete my account. This opens the Privacy & data screen.
2. Tap Delete my account.
3. Choose Delete now, or Delete after 24 hours if you'd like a window to change your mind. You can cancel a scheduled deletion from the same screen before the deadline.

Deletion removes your account and the recovery records, community posts, replies and photos, and public handle linked to it from our servers, and clears the app's data on your device. Abuse reports and moderation records that mention your account are anonymised rather than deleted. The Privacy Policy, section 11, lists everything in detail.

Deleting your account does not cancel an Apple subscription. Cancel it with Apple first.

Can't get into the app? Email admin@functionalapps.org from the address linked to your account and we'll help. We may need to verify it's you.

Open Settings → Privacy & data → Export my data. Primal prepares a JSON file with your records from the device and from our servers, which you can save or share from the iOS share sheet.

The same screen has the Leo AI and Product analytics switches. Both start off, and you can change them at any time.

The Blocker uses Apple's Screen Time on your iPhone. The first time you turn it on, iOS asks you to allow Screen Time access for Primal; tap Continue and confirm with Face ID, Touch ID or your passcode.

Once it's on, Primal applies Apple's adult-website filter, plus any apps and websites you choose to shield.

If it isn't working, check that Screen Time is enabled in Settings → Screen Time, that you allowed access for Primal, and that you're on the iPhone where you set it up. No blocker is bypass-proof; it's there to add friction at the moment that matters.

Primal is a self-help tool. It is not therapy, medical care or a crisis service, and Leo is an AI that can get things wrong. If you are in immediate danger, or might hurt yourself or someone else, call your local emergency number now.

• United StatesCall or text 988 (Suicide & Crisis Lifeline)
• United Kingdom & IrelandCall Samaritans on 116 123
• Anywhere elseFind a free, confidential line at findahelpline.com

If porn use is affecting your mental health, relationships or work, a licensed therapist can help alongside any app.